Digital means zeros and ones. A computer program can only make the decisions that it is programmed to make. Machine Learning and Artificial Intelligence, as amazing as they are, are only successful in solving problems in the realm that they are designed to address.
This world still needs empathy. It still needs people who are willing to take the time to listen. Maybe the listening comes through a survey like this:Create your own user feedback survey
Maybe listening comes because you are willing to pick up the phone and talk to people.
You must have empathy for your stakeholders. Understand what they are going through. Find out how you can help. And then go and relieve their pain. Be considerate, meet them where they are at. Empathy is about reaching out to people and understanding what they need.
And then do something about what you have learned.