Simple and Practical

Today we are looking at the ITIL 4 Guiding Principle of ‘Keep It Simple and Practical.”

What you produce should be simple:

  • Easy to understand
  • Easy to use
  • Easily fits with every other piece

Your results should be practical. You succeed when:

  • It makes life better
  • So people want to use it
  • and it fits with what people already use.

If you can deliver something simple and practical, people will love you.