Today we are looking at the ITIL 4 Guiding Principle of ‘Keep It Simple and Practical.”
What you produce should be simple:
- Easy to understand
- Easy to use
- Easily fits with every other piece
Your results should be practical. You succeed when:
- It makes life better
- So people want to use it
- and it fits with what people already use.
If you can deliver something simple and practical, people will love you.