- If you don’t know the answer – say so.
- If you are trying to be careful to balance personal privacy with the public good – admit it.
- If you sometimes are careful to manage information because you want to give people a chance to be in the best possible frame when they receive it, declare this.
On the Other Hand
- If someone says they don’t know the answer: this isn’t a character flaw. It simply means that they don’t know – yet.
- Remember that you wouldn’t want everyone knowing your private details.
- Trust that the people sharing information with you want you to succeed. Listen with empathy when they share.
If you want to have a transparent conversation, you have to be honest when speaking and trusting when you are listening. Starting from this stance will keep us all from wading from piles of manure.